Warranty

Last updated and effective date: November 26, 2025

1. Overview of Warranty Coverage

Stalberry offers a one-year limited warranty on products purchased directly from:

• www.stalberry.com
• Stalberry’s official storefronts (if applicable)

This warranty covers manufacturing defects in materials or workmanship that occur under normal, intended use.

The warranty period begins on the date the product is delivered.

2. What the Warranty Covers

This limited warranty applies only to defects that:

• Prevent the product from functioning as designed
• Result from manufacturing or material flaws
• Are present despite normal, proper use

If a defect is confirmed, Stalberry may, at its sole discretion:

• Repair the product
• Replace the product with an identical or equivalent item
• Issue a refund for the defective product

The specific remedy offered depends on product availability, the type of defect, and overall condition of the item.

3. What the Warranty Does Not Cover

This warranty does not apply to damage, issues, or failures caused by:

A. Normal Wear and Tear

Including expected deterioration from regular use.

B. Misuse, Mishandling, or Improper Care

Examples include:

• Dropping, crushing, bending, or striking the product
• Exposure to extreme temperatures or moisture
• Use of cleaning methods not recommended

C. Unauthorized Modifications or Alterations

Including attempts to repair or modify the product.

D. Damage After Risk of Loss Transfers

Once the product is handed to the shipping carrier, damage incurred during transit is not a warranty issue. Claims for shipping damage must be submitted to the carrier.

E. Damage Caused by Third Parties

Including carriers, unauthorized sellers, resellers, and marketplaces.

4. Conditions for Warranty Eligibility

To qualify for warranty evaluation:

• The claim must be submitted within the one-year warranty period
• The product must have been used appropriately and as intended
• Proof of purchase (invoice, order confirmation, or receipt) must be provided
• Photos or videos demonstrating the defect may be required
• The defective item may need to be returned for inspection

Failure to provide necessary documentation may result in denial of the warranty claim.

5. How to Submit a Warranty Claim

To file a warranty claim, contact us at:

• hello@stalberry.com

Please include:

• Your full name
• Order number or proof of purchase
• Description of the defect
• Photos or video showing the issue
• Date the defect was first noticed

Our team will review your claim and respond with next steps, which may include shipping instructions or additional documentation.

6. Evaluation of Claims

Once we receive the required information, Stalberry will assess whether the issue qualifies as a manufacturing defect. If necessary, we may request that the product be returned to us for physical evaluation.

Stalberry reserves the right to deny warranty claims that:

• Are fraudulent or incomplete
• Show signs of misuse or unauthorized repair attempts
• Do not demonstrate a manufacturing defect
• Are submitted after the warranty period

If a claim is approved, we will notify you of the available remedy (repair, replacement, or refund).

7. Replacement Policy

If your product is eligible for replacement:

• The replacement item may be new or refurbished
• If the exact product is unavailable, we may replace it with a comparable model
• Replacement products are covered for the remainder of the original warranty period or 90 days, whichever is longer

8. Limitations of Liability

To the maximum extent permitted by law:

• Stalberry is not responsible for indirect, incidental, or consequential damages
• Stalberry’s total liability is limited to the original purchase price
• This warranty is the exclusive remedy available for defects

Some jurisdictions do not allow certain limitations; in those regions, this policy applies to the fullest extent permitted by law.

9. No Other Warranties

Apart from the express warranty described in this Policy:

• Stalberry does not provide any additional express or implied warranties
• Stalberry expressly disclaims warranties of merchantability and fitness for a particular purpose, to the extent allowed by law

10. Contact Information

For warranty questions, assistance, or claim status:

• hello@stalberry.com

Our team will respond as soon as possible to assist you.